At Syntho.shop, we specialize in digital products that are delivered instantly upon purchase. Due to the nature of downloadable goods, we generally do not offer refunds once a file has been accessed or downloaded.

However, we understand that issues may arise. If you experience a problem with your order (e.g., file corruption, wrong item delivered), please reach out within 7 days of purchase and we’ll be happy to help.

Refund Eligibility
We may offer a refund or store credit in the following situations:

• The product was never downloaded or accessed

• You purchased the same product more than once by mistake

• The file is corrupted and we’re unable to replace it

• The item description was significantly misleading

To request a refund, email us at [your email address] with your order number and a brief description of the issue.

Non-Refundable Items
The following items are non-refundable:

• Digital downloads that have already been accessed or saved

• Discounted or sale items

• Products purchased more than 7 days ago

• Mistaken purchases due to buyer error

Exchanges
Since our products are digital, we do not offer exchanges. If you’ve purchased the wrong item, contact us and we’ll do our best to find a solution.

Need Help?
Questions or concerns? Contact us at support@syntho.shop and we’ll get back to you promptly.